Exchanges & Returns

Please check your order and receipt upon arrival. If you find that any item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Free returns are available only in the following cases:
⇴ Garments that arrive damaged or faulty
⇴ Incorrect orders
⇴ Any other fault on our part

Please note that garments damaged due to failure to follow the correct wash instructions are not eligible for a return, exchange, or refund. Every order has wash instructions for your convenience, and these are also shown on our website.

Some items cannot be returned, including garments with an included hygiene liner. We're also unable to accept returns for garments damaged after wear, such as those with ripped tulle or missing embellishments like beading, feathers, or tassels. We also cannot accept returns on sale items or gift cards.

If you have any questions or concerns about a particular item, please get in touch with us via email: customercare@cente.com.au

» Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We have a 30-day exchange policy for all exchangeable garments. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to keep the receipt for proof of purchase if you do not have an account with us.

» Returns
We have a 30-day return policy, meaning you have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, contact us at customerservice@centecollection.com, and we will provide a free returns slip if you did not receive one with your package. Each customer is entitled to ONE free return per order. If you misplace your returns slip or you would like another, please contact us as soon as possible; a fee may apply for extra slips.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected. You can always contact us for any return questions, damage, or issues.

» Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us or use the chat option to speak with us.

» Order Amendments & Cancellations
Once you place an order, we can cancel or amend it only within 24 hours of placement. Once the timeframe has expired, we won't be able to make any changes, and you'll need to either wait for the order to arrive or request a return to our studio for a refund or exchange. Please contact our customer service team, and we'll be able to assist with your order.

Contact:

» customerservice@centecollection.com