DELIVERY

Where are you based?

We are based in Melbourne, Australia. All garments are designed and shipped from our home studio.

What couriers do you use?

Australia Post is our primary courier, while we also use Shippit for specific garments. Please be aware of potential postal delays on both our end and in your area.

Do you ship overseas? How long does it take?

We offer shipping to selected countries, with both standard and express delivery options available. Orders are typically processed within 2-3 business days. Domestic shipping takes between 3-7 days, while international shipping usually takes 7-14 days. Please note that delivery timeframes may vary depending on your country and any potential delays.

Can I pay for express delivery?

Some garments include free express shipping, but orders under a certain threshold will incur an additional express shipping fee.

QUALITY & CARE

Do any outfits feature animal fur?

No, we do not; no animals have been harmed during the production of any of our garments. We use faux fur, feathers and leather.

What if I receive a faulty item?

We sincerely apologise for the issue. All garments are inspected before shipping; however, if any faulty items slip through, please contact support with your order number and a photo of the defect for a replacement or refund.

customerservice@centecollection.com

What if I accidentally order the wrong size?

If you need help with sizing, please don't hesitate to contact us. We have a size chart available in various measurements, but we understand that garments sometimes don't fit correctly, and that’s not your fault. We are happy to exchange any items that don’t fit. Just contact us, and we’ll gladly assist you.

How do I care for my outfit?

We provide care instructions on the same page as your selected garment, and we will also send you a care card with your order to assist you.

What happens if my garment is damaged?

If you receive a damaged garment, we will either replace it or issue a refund. However, if you do not follow the care instructions and accidentally damage your garment, we cannot provide a refund, as it will be considered self-damage. To ensure the longevity of your garments, we strongly recommend following the care instructions.

ACCOUNTS

Updating Account Information

Click on the person icon located next to your shopping cart on the right-hand side. This will take you to a new page where you can update your information. Click on your name on the right side and select 'Profile' from the drop-down menu. Please contact us if you require further information.

Opting from subscription marketing emails and materials.

At the bottom of all promotional and marketing emails you'll see an option to opt out of emails, if you cannot find this please let us know and we will be able to assist you in opting in or out.

Password reset

For security reasons, customer accounts do not use passwords. Instead, you will receive a code via email to help you create or manage your account with us. If you forget your password, you will be prompted to enter a code sent to your email. Please follow the instructions provided to log back in. If you need further assistance, please send us a message or email.

RETURNS

Can I make a return after 30 days?

We accept returns within 30 days of purchase. Returns requested after this timeframe will be considered only under special circumstances. Items must be unworn and in their original packaging. Please note that sale items are not eligible for return. If you need a free returns label, please contact our team. If you misplace the label, you will be responsible for the cost of a new one.